Work Experiance

Foundation Medicine

Lead Cloud Operations Engineer

I am responsible for designing and implementing DevOps tools on top of AWS, my responsibility includes the initial research, planning the project, designing the solution, and executing on a spec, as a technical lead I help engineers to thrive in their cloud journey.

Things I enjoy doing with Foundation Medicine:

  • Design & Implement CI/CD best practices.

  • Implementing Agile methodologies.

  • Yearly, Quarterly, and bi-weekly planning.

  • Platforms I manage: AWS, GitHub, Jenkins, Docker, New Relic, SonarQube, and Logzio.

  • Business Continuity and Disaster Recovery design and implementation.

  • Participate in Quality & Compliance audits.

  • Ensure security standards are met in our DevOps tools, vulnerability management, identity, and access management.

  • Conduct gap analysis and propose solutions to address the findings.

  • Participate in Company's Hackathon and provide proposals for business/technical problems.

  • Cost analysis and optimization.


ETQ LLC


Cloud Operations Engineer Lead


With ETQ I was responsible for the external customer's cloud projects, and internal Engineering/IT initiatives, I built ETQ Cloud from the ground up which made it the leading in the QMS SaaS offering, some of ETQ Customers that I worked with:

Celestica, GE Aviation, Nvidia, Dexcom, EdwardsLS, ETS, AA, United Airline, JNJ and Abbott

Roles & Responsibilities

  • Solution Architect for all Cloud issues on all layers externally with customers and internally with engineering.

  • Handling customer migrations projects, which includes scoping, project planning, design, and execution.

  • Private Cloud & Public Cloud design, implementation, maintenance, and support.

  • Cost optimization

  • Security SME for all cloud questions.

  • Designing for compliance on top of the cloud for Hipaa & Gov customers.

  • Data Center, network configuration, and administration


EHS


Service Management Analyst

I was responsible for the first level of support complying with ITSM best practices which include defining SLA, OLA, Change management, and Problem management.

Roles & Responsibilities

  • Provided a single point of contact for all users to report problems and assist to raise service requests.

  • Provided first-level technical and IT support to users for troubleshooting problems.

  • Handling incoming incidents via the phone/ e-mail promptly and effectively.

  • Escalating calls and issues where necessary to senior managers & team leaders.

  • Provide troubleshooting and configuration support for client desktop and networking environment.

  • Keeping customers updated as in progress.

  • Acting as an escalation point.

  • Basic level of support on Active Directory.